Privacy Policy

Heartfelt Family Therapy

Effective Date: October 15, 2026
Last Updated: October 15, 2026

Heartfelt Family Therapy (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share through our website, heartfeltfamilytherapy.com.

This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit our website or contact us through our online services.

This policy applies to information collected through our website. The collection, use, and disclosure of information related to therapy services are also governed by applicable professional confidentiality requirements and our separate clinical privacy notices and consent documents.

1. Information We Collect

We may collect the following categories of information, depending on how you interact with our website:

Information you voluntarily provide

• Name and contact information, such as your email address and phone number.

• Information you include in a contact or inquiry form.

• Information you provide when requesting information about services or scheduling an appointment.

• Communications you send to us through email or other available contact methods.

Please do not submit detailed medical information, mental health information, psychotherapy details, or other sensitive personal information through a general website contact form.

Information collected automatically

When you visit our website, certain information may be collected automatically, depending on the website's configuration. This may include:

• Internet Protocol (IP) address.

• Browser type and device information.

• Pages viewed and the date and time of your visit.

• Referring website or general website usage information.

• Information collected through cookies or similar technologies, if enabled.

2. How We Use Information

Information collected through our website may be used to:

• Respond to inquiries and requests for information.

• Communicate about available services and scheduling.

• Maintain, operate, and improve our website.

• Monitor website performance and troubleshoot technical issues.

• Protect the website against fraud, misuse, and security threats.

• Comply with applicable legal requirements.

We do not use information submitted through our website to provide a clinical assessment or establish a therapeutic relationship solely because you contacted us.

3. Therapy and Health Information

Heartfelt Family Therapy recognizes the sensitive nature of personal, family, and mental health information.

Information collected in connection with therapy services may be subject to applicable federal and Texas privacy laws, professional ethical standards, and separate clinical documentation and confidentiality policies.

If applicable, our clinical Notice of Privacy Practices explains how protected health information may be used and disclosed and describes your rights regarding that information.

This website Privacy Policy is not a substitute for our clinical Notice of Privacy Practices, informed consent, or other documents provided in connection with therapy services.

4. Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, understand website traffic, and improve the visitor experience.

Cookies are small files stored on your device. Depending on the website configuration, they may help remember preferences or provide information about how visitors use the website.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

If analytics or third-party tracking tools are used, their collection and use of information may also be governed by the applicable providers' privacy policies.

We will update this section as needed to reflect the technologies actually used on our website.

5. How We Share Information

Heartfelt Family Therapy does not sell personal information collected through its website.

We may share limited information in the following circumstances, when applicable:

• Service providers: With vendors who help operate or maintain the website, provide scheduling or communication services, process payments, or perform other necessary business functions.

• Legal obligations: When disclosure is required by applicable law, regulation, court order, or other lawful process.

• Safety and security: When disclosure is reasonably necessary to investigate fraud, protect the security of our website, or address other lawful safety concerns.

• With your consent: When you direct us to share information or otherwise authorize a disclosure.

Service providers may process information on our behalf, subject to applicable contractual, legal, and confidentiality obligations.

Information related to therapy services is handled separately and may be disclosed only as permitted or required by applicable law and the relevant clinical privacy documents.

6. Third-Party Websites and Services

Our website may contain links to external websites or use third-party services, such as scheduling platforms, payment processors, or video conferencing providers.

We do not control the privacy practices of independent third parties. We encourage you to review their privacy policies before submitting information or using their services.

Accessing an external website through a link on our website does not mean that Heartfelt Family Therapy endorses or controls that website's privacy practices.

7. How We Protect Information

We take reasonable steps appropriate to the nature of the information we collect to help protect it against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic communication, or data transmission can be guaranteed to be completely secure.

Please avoid sending sensitive personal or clinical information through unsecured email or general website contact forms. We will provide appropriate instructions for sharing clinical information when necessary.

8. Data Retention

We retain website information for as long as reasonably necessary to respond to inquiries, maintain business records, fulfill the purposes described in this policy, and comply with applicable legal obligations.

Clinical records are maintained separately and retained according to applicable laws, professional requirements, and our clinical record-retention policies.

9. Children's Privacy

Our website is intended for adults seeking information about therapy services for themselves, their relationships, or their families.

We do not knowingly collect personal information online directly from children under 13 through our website without appropriate authorization or as otherwise permitted by law.

Parents and legal guardians may contact us with questions about information submitted on behalf of a minor. Any information collected in connection with services for children is handled in accordance with applicable laws and clinical confidentiality requirements.

10. Your Privacy Rights

Depending on applicable law and the circumstances in which information is collected, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

Texas and federal laws may provide additional rights regarding medical and mental health records.

To submit a question or request concerning information collected through our website, contact us using the information below. We may need to verify your identity and may be unable to fulfill certain requests when an exception or legal retention obligation applies.

Requests concerning clinical records or protected health information should be made through the procedures described in our clinical privacy documents.

11. Email and Electronic Communications

If you contact Heartfelt Family Therapy by email or through a website form, we may use the information you provide to respond to your inquiry.

Email and other electronic communications may not be fully secure. Please use discretion when sharing confidential or sensitive information through these channels.

Contacting us does not guarantee an appointment or establish a therapist-client relationship. A therapeutic relationship is established through the appropriate intake, consent, and service arrangements.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, business practices, technology, or applicable legal requirements.

When changes are made, we will update the “Last Updated” date on this page. Your continued use of the website after an updated policy is posted indicates that you have had the opportunity to review the revised policy; it does not waive any rights you may have under applicable law.

13. Contact Us

If you have questions about this Privacy Policy or how information collected through our website is handled, please contact:

Heartfelt Family Therapy
Email: heartfeltfamilytherapy@gmail.com
Website: heartfeltfamilytherapy.com

We welcome questions about our privacy practices and are committed to treating your information with care and respect.

This Privacy Policy applies to the website and does not replace clinical privacy notices, informed consent documents, or other disclosures required by applicable law.